Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Further Information
- Competition Terms and Conditions
- Extended Warranty Terms and Conditions
- Shipping & Delivery
- We aim to despatch your order within 7 working days of receiving it, but we cannot give an exact delivery date. We will arrange for delivery of the products either by Royal Mail first class post or by courier depending on the products purchased. Please refer to the Catalogue and Website for further delivery information and our delivery charges.
We aim to despatch all orders on the same or the next working day. Please allow up to 28 days for delivery. If you’ve not received the products you ordered within 28 days please let us know as soon as possible. You may cancel the order and we will refund any money paid by you if we have not delivered your products within 28 days.
The products will be delivered to the delivery address specified by you when making your order. If you order more than one product in a single order then they may be despatched separately and arrive with you at different times.
For overseas orders please contact us before ordering if you wish to have products delivered to outside the UK as we cannot supply products to all countries. Overseas orders may incur additional delivery charges.
- Privacy & Security
- Gtech is committed to your privacy and safeguarding your personal information.
We may collect certain personal information about you when you place an order, in the course of our dealings with you as a customer of Gtech, and/or when you choose to submit enquiries or other details to us on the Website. The main types of personal information we collect from you are: contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). This information may be used to contact you in case of difficulty in processing your order or to deal with customer services issues; financial information relating to your payment for products (such as credit card number and expiry date). This information is used for billing purposes and to fulfil your orders.
We use the personal information we obtain about you for the following purposes:
- to enable you to register or subscribe to our newsletter on the Website;
- to fulfil your orders and to contact you in case of issues with your orders;
- our internal record keeping;
- to improve our products and services;
- to respond to enquiries submitted by you;
- to send you marketing information from time to time about our similar products that we think might interest you. However, we will not send marketing information to you by electronic methods (e.g. fax or email) without your permission.
We will never disclose your personal information to any other organisation without your express permission except: (1) our website services providers but only as far as necessary for the purposes of them hosting and carrying out updates, modifications and maintenance of the Website, (2) our provider of online payment facilities in connection with processing your orders on the Website, (3) to couriers and other subcontractors for the purpose of supplying products to you or collecting them from you, (4) to a buyer or prospective buyer of our business, or (5) as permitted by the Data Protection Act 1998. If you think any information we have about you is incorrect or incomplete, please contact us as soon as possible. We will correct or update any information as soon as we can.You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee is payable.
Cookies
Please note that we use cookies on the Website. Cookies are files that store information on your hard drive or browser so that the Website can recognise that you have visited it before. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. Please consult the HELP menu of your browser to learn how to disable or delete cookies. On Microsoft Internet Explorer, this can be done by selecting Tools/Internet Options and reviewing your privacy settings or selecting delete cookies. This may prevent you from taking full advantage of some features on the Website.
Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you. These Terms and Conditions are a contract between you and us. Neither of us intend that these Terms and Conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999. These Terms and Conditions and all communications between us will be conducted in the English language. The laws of England and Wales apply to these Terms and Conditions. If any disputes arise between you and us (for example, in relation to your order) and you want to take court proceedings, you must do so in the courts of England and Wales.notice at any time and for any reason.
- Returns & Replacements
- Your 1 year guarantee, which is available with all Gtech products bought means that: All products bought from Gtech are covered by our 1 year guarantee, and guarantees that the product purchased shall be free from defects in materials or workmanship for a period of ONE (1) YEAR from the date of purchase by the original end- user customer. If the product fails to meet this guarantee and the purchaser notifies Gtech in writing within the guarantee period, Gtech shall:
Send out all necessary replacement parts needed to repair the product where possible, free of charge. If this still does not solve the problem, please return the product to the place of purchase. If you purchased your product on Gtech online, please return the product, along with a covering letter with a description of what is wrong and your address to:
Gtech Cupola Court Spetchley Worcestershire WR5 1RL
When Gtech replaces the product, Gtech shall be entitled to require the purchaser to return the product to Gtech at the purchasers expense for inspection.
A replacement product will be sent to the address written on your covering letter if required. Gtech will cover the costs for this.
Please note, your guarantee will not be valid if: Your product is damaged from misuse or it is used in another application for which it was not designed; You connected your Gtech product to an improper power supply; You purchased your product from a 3rd party (i.e. not from Gtech or an official Gtech retailer); The product has been repaired or attempted to be repaired by anyone other than an employee of Gtech; The manufacturers rating label has been altered, defaced or removed - Ordering
- If you place an order, by doing so you agree to be bound by these Terms and Conditions. We advise you to keep a copy of these Terms and Conditions and your order details for your future reference. We have tried to make these Terms and Conditions “printer friendly†and recommend that you print them from the Website when placing your order.
When you submit your order, you are offering to purchase products from us at the prices indicated in the Catalogue or on the Website, as applicable. The contract between us is not formed until we have acknowledged acceptance of your order or we despatch the products to you, whichever is the earlier.
If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are despatched.
If you are aged under 18, please get your parent / guardian’s consent before ordering.
Catalogue orders
To place an order via the Catalogue, please complete the Catalogue order form and follow the instructions on the order form.
Website orders
ll orders for products from the Website must be placed using the shopping basket facility provided on the Website. To be able to order on the Website you will need to register on the Website and log-in using your unique log-in details that we provide to you as part of the registration process (e.g. username, password).
You are responsible for maintaining the confidentiality of your log-in details. You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on the Website.
We will not be responsible to you if there is unauthorised access to your log-in details or unauthorised activity on the Website as a result of your log-in details becoming compromised, unless this is due to our negligence.
When ordering on the Website you will be directed to a secure website operated by our provider of on-line payment facilities where you can enter your payment information. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen on the Website displaying the details relating to your order.
- Payment, Pricing & Promotions
The prices indicated in the Catalogue and on the Website include VAT unless otherwise stated. Payment must be made in British pounds. You can pay for products using most major credit and debit cards. You can also pay by cheque when ordering using the Catalogue order form.
It is your responsibility to ensure that the payment details you provide are correct and complete. We are not responsible for supplying products if the details you submit when making your order are incorrect or incomplete. No payment will be deemed to have been made until we have cleared funds and we will not dispatch the products until we receive payment in full.
The prices in the Catalogue and on the Website are checked regularly to seek to ensure they are accurate and up-to-date. However, if we find they have changed when we receive your order we will contact you and ask if you wish to proceed.
- Further Information
- Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you. These Terms and Conditions are a contract between you and us. Neither of us intend that these Terms and Conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999. These Terms and Conditions and all communications between us will be conducted in the English language. The laws of England and Wales apply to these Terms and Conditions. If any disputes arise between you and us (for example, in relation to your order) and you want to take court proceedings, you must do so in the courts of England and Wales.notice at any time and for any reason.
- Competition Terms and Conditions
Entry by post - If you would like to enter a Competition without registering with Grey Technology, please send a postcard with your name, address, email address and the name of the competition to:
Grey Technology LTD, Cupola Court, Spetchley, Worcestershire, WR5 1RL
Requests by letter must be received on or before the close date of the respective Competition.
- Extended Warranty Terms and conditions:
- Access to our Worcester based UK customer care centre.
- Replacement parts (excluding batteries) will be posted to you for next day delivery to replace any existing parts that have become defective due to wear and tear or accidental damage. Next day delivery is available if ordered before 3pm the previous working day. This excludes us replacing parts that have become defective due to misuse.
- New for old replacement – if our customer service team believe that the product is beyond repair you will be sent a new replacement product. If the exact replacement product isn’t available you will be sent a product of equivalent specification and value. All we ask is that you return the faulty product to us – the postage cost for which will be paid for by you.
- We will not unpack, assemble or install your product. If you are not sure how to install your product, you should refer to the manufacturer’s instructions or contact us on 01905 345 891. This warranty is for products that are used for normal domestic purposes only. If you are using your product in a business or for other non-domestic use, you will not be entitled to any of the services under this Plan.
- We will not replace or send replacement parts for any product that has been damaged or does not work due to misuse.
- You must take reasonable care of your product. We will not send replacement parts or replace any products that have been abused, misused or damaged intentionally.
- We will not repair or replace parts for any product which has only cosmetic damage, e.g. scratches, damage to plastic or metal trim, badges or other insignia and which does not impede the normal operation of the product.
- Replacement consumable items – i.e. the battery.
Terms and conditions:
All domestic Gtech Power Sweepers come with our 1-year manufacturers warranty as standard. However, if you upgrade to our extended 2-year warranty we will also cover you for any defects that occur due to wear and tear and accidental damage (so long as that accidental damage hasn’t occurred due to misuse). If a problem with your sweeper does occur you must inform us as soon as is reasonably practical.
Our extended warranty includes:
The 2 year warranty commences at the original purchase date. If a product is repaired or replaced during the 2 year period, the 2 year period is NOT re-started again.
1) What services will be provided in the two years after I have purchased the product?
Our customer services team is on hand to help and assist you with the assembly of your product. At any time during the term of the extended warranty, if your product is not working properly, please call our customer services team and they will try to identify the problem and find a solution. Simply call 01905 345 891. Our customer service team is on hand during the following times:
Monday - Thursday: 9am - 5.30pm
Friday: 9am - 3.00pm
Saturday & Sunday: Closed
Bank Holidays: Closed
If your product becomes defective during the term of the extended warranty, we will provide you with the replacement parts that we believe will rectify the defect. This includes parts that have become defective due to wear and tear and accidental damage (excluding new batteries and any parts that have become defective due to misuse). If your product is deemed beyond repair during the extended warranty period we will send you a replacement product of equivalent specification, performance and value so long as the defective product is posted back to the manufacturer beforehand for inspection. Postage costs for returning the product to us would always be payable by the customer in this instance. When returning defective products to us, please ensure that they are securely wrapped to help avoid further damage. This would not affect goods returned under your statutory rights.
2) What is not included?
There are several things that are not included in the extended warranty plan:
3) Updating your details.
If you change address or any other personal details, please write to us at Grey Technology Ltd, Cupola Court, Spetchley, Worcestershire. WR5 1RL so that we can update our records. If you sell or give away your Product, you cannot transfer this Plan to the new owner.
4) How to contact us.
This Plan is an agreement between you and Grey Technology Limited (“we”, “us” or “our”).
You can contact us on 01905 345 891.
If you have an enquiry or complaint concerning any aspect of this Plan or the service you receive, please contact our customer services team on the number above or at Grey Technology Ltd, Cupola Court, Spetchley, Worcestershire. WR5 1RL.
5) Legal information.
The extended warranty is provided by Grey Technology Limited, Cupola Court, Spetchley, Worcestershire. WR5 1RL.
Nothing in this Plan excludes or limits any statutory rights you may have. You can get advice about your rights from your local Citizens Advice Bureau or Trading Standards Department. This Plan is governed by English Law.
Personal Data
I understand that: Any information, which I provide pursuant to this extended warranty, is provided to Grey Technology Limited. Any information that I provide will be held and processed at all times under the Data Protection Act 1998 (as may be amended from time to time). Grey Technology Limited will not supply my data to any other organization.
Telephone:
01905 345 891
© Grey Technology Ltd - for high quality power sweeper, vacuum cleaners and cordless garden power tools.
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